Company Name: SMART BYTZ
Thank you for choosing SMART BYTZ for your online food ordering needs. We are dedicated to ensuring a seamless and satisfying experience for our customers, including timely and reliable delivery of your orders. Please take a moment to review our shipping policy to understand how our delivery process works.
We currently offer free delivery within a 5km radius of South Railway Station, Ernakulam, India. If your delivery address falls within this radius, you are eligible for free shipping.
For deliveries within the 5km radius, there is no additional charge for shipping.
For orders beyond the 5km radius, a shipping fee of Rs 20 per kilometer will be applicable. This fee will be added to your order total during checkout.
To ensure the safe and efficient delivery of your orders, SMART BYTZ utilizes a third-party food carrier service. This service guarantees the timely arrival of your freshly prepared meals while maintaining their quality.
Your food will be meticulously packaged to preserve its taste and quality during transit. Most items will be enclosed in food-grade containers with secure lids to prevent any spillage or contamination.
For snacks and similar items, we employ sturdy cardboard boxes lined with foil paper to maintain their crispness and taste.
Our delivery personnel are committed to professionalism and punctuality. They will be equipped with delivery bags designed to keep your food hot and secure during transportation.
Please note that our delivery personnel will follow the designated routes to ensure timely deliveries. However, circumstances beyond our control, such as traffic, weather conditions, or unforeseen events, may occasionally cause delays. In such cases, we will make every effort to keep you informed about any potential delays.
Currently, we do not offer real-time order tracking on our website. However, if you have any concerns about the status of your delivery, please feel free to contact our customer support team, and we will be glad to assist you.
At SMART BYTZ, customer satisfaction is our top priority. We aim to provide you with the highest quality service and the freshest, most delicious food possible. If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to reach out to our customer support team.
Thank you for choosing SMART BYTZ. We look forward to serving you!
Note: This shipping policy is subject to change without prior notice. Please refer to the policy on our website for the most up-to-date information.